DHX Media
Toronto, ON

Digital Services Supervisor (6 Month Contract)

Are you looking for a challenging position that will utilize your technical experience and leadership skills?

Do you enjoy problem-solving and troubleshooting in a fast-paced work environment?

Are you able to think strategically, act proactively, and deliver strong results?

If you’re passionate, driven, and find yourself seeking continuous learning opportunities, then we want you to join our team.

Who are we?

DHX Media Ltd. (TSX: DHX.A, DHX.B; NASDAQ: DHXM) is a leading children’s content and brands company, recognized globally for such high-profile properties as Peanuts, Teletubbies, Strawberry Shortcake, Caillou, Inspector Gadget, and the acclaimed Degrassi franchise. One of the world’s foremost producers of children’s shows, DHX Media owns the world’s largest independent library of children’s content, at 13,000 half-hours. It licenses its content to broadcasters and streaming services worldwide and generates royalties through its global consumer products program. Through its subsidiary, WildBrain, DHX Media operates one of the largest networks of children’s channels on YouTube. Headquartered in Canada, DHX Media has 20 offices worldwide.

The Role

We are looking for an experienced Digital Services Supervisor to join our team!

This role will be reporting to the Digital Services Manager. Responsibilities include overseeing a team of four within the Digital Services department and supervising the day-to-day activities to fulfill all digital deliveries to our International clients and digital media needs for our Client Services department.


  • Oversee and assign monthly projects to the Digital Services team
  • Create and maintain project sharing work forms
  • Assess audio & video quality of library files and availability of materials for each project
  • Liaise with Client Services, provide updates on monthly projects, rejections, and test files while working together to establish priorities
  • Track incoming dubbing materials for use by the team
  • Schedule ingests for Distribution, Television and Acquisitions
  • Provide guidance to team as it pertains to day-to-day operations
  • Provide regularly scheduled status reports and updates to Manager on staffing and technical infrastructure
  • Work with the Transcode Coordinator in overseeing transcode workflows of Distribution files, proxies for closed captioning and Sales Site screeners
  • Update and inform Library department of any errors or inconsistencies found within our digital and physical assets
  • Manage drive space for our digital assets across multiple network storage areas
  • Coordinate the ingest process of incoming acquisitions to our Library
  • Alert A/V Tech team of any major technical issues and communicate solutions and workarounds to the team


  • Minimum 3 years of related industry experience
  • Minimum 1 year of team leadership or supervisory role
  • Knowledge and practical experience with audio/video file formats, transcoding and non-linear editing
  • Experience working with Avid Media Composer and transcode software such as Vantage or Zenium
  • Experience in a quality-control environment providing high attention to detail and problem-solving skills
  • Ability to adapt to changing work environment
  • Possess strong communication, collaborative and planning skills
  • Bilingual French an asset but not required

You’re sold, right?  Now, it’s your turn to sell us!

THANK YOU for all of those who express interest in being part of the DHX Team! Unfortunately, due to the volume of applications we receive, we may be unable to reply to all applicants. If we feel that you may be a good match for one of our current openings you will be contacted. 

DHX will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

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Additional Details

Category: Film / Video
DHX Media
207 Queens Quay West
Toronto, ON, CA
Map This!
Tags: digital, services, deliveries, digital media, library
Posted: Jan 29, 2018
Deadline: OPEN
Type: Contract
Experience: Intermediate
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