Technology Analyst

We have an opening for a Technology Analyst to join our Technology Department at our office in downtown Toronto or our Brantford location.

Position Summary:

This position is responsible for participating and implementing IT projects within various areas of the company. This role will work with 3rd party vendors as well as with other technology team members to evaluate, monitor and support service levels. This role will also provide support for various internal systems and processes including BCP, DR, IT assets, network and telephony.

Primary Responsibilities:
Investigate and recommend information technology approaches, policies, and procedures suitable for BrokerLink as it relates to network and telephony solutions. Ensure the network and telephony systems operate according to internal standards, external accrediting standards and legal and security requirements. Monitor system performance, communicating issues with management/customers, and provide input to service betterment.

Coordinate and engage with 3rd party vendors to ensure stability and effective operation of the firm’s network and telephony solutions. With our technology team members, evaluate and monitor service levels according to contracts.

Assist users in diagnosing and solving telephony and data communications problems. Train users in the use of equipment and software. Provide local IT Support for the region user base and secondary support for other offices as required.

Participate in the planning and implementation of technology and telecommunications projects across company.

Create and update relevant documentation and systems to enhance support and standardized processes for the Technology department.

Contribute to the Disaster Recovery Plan and support the Business Continuity Plan ensuring timely and effective restoration of network and telephony services in the event of a disaster or failure.

Foster a working environment of collaborative communication, superior customer service and teamwork. Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

Skills and Experience:
Hands on telephony support and networking experience particularly in Nortel, Avaya and Cisco environment.
Hands on experience in hosted PBX solutions from Primus and Cisco desired but not mandatory.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process

At BrokerLink, we know there’s more to your decision about where you work than just the work itself. We know that helping our people achieve their career goals in a culture that offers growth and balance is what sets us apart. Our commitment to our employees is to offer workplace benefits that set the standard for them and their families. Along with a professional and fulfilling work environment, we provide competitive compensation, comprehensive benefit programs and a commitment to ongoing professional development.

At BrokerLink, our values help guide us and our commitment to excel in all aspects of our business. Joining our team means you’ll have the opportunity to live our values:

  • We behave with integrity
  • We respect each other
  • We are customer driven
  • We strive for excellence
  • We are socially responsible

Learn more about BrokerLink’s Living Our Values.

Applicants must be permanently eligible to work in Canada upon hire. Proof of eligibility may be requested and may come in the form of a copy of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.

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Additional Details

Category: I.T.
Canada Brokerlink Inc.
Toronto, ON, CA
Map This!
Posted: Mar 07, 2018
Deadline: OPEN
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